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This page contains important information regarding the office policies at Children's Medicine of Rockdale. The menu below will allow you to quickly view the specific policy you are looking for, or you can simply browse this page. If you are unable to find the answer you're looking for here, please click here to ask us a question online.
Appointments
Cancellations
Late Arrivals / Walk-Ins
Fees / Collections / Insurance
After-Hours Care
Appointments
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Due to frequent changes in health insurance coverage, please be prepared to show us your insurance card upon arrival for each visit.
Patients are seen by appointment only. We realize that children sometimes need immediate attention, but we ask that you call our office prior to arrival. Occasionally emergencies will arise which will disrupt the normal appointment schedule. We ask you to please be patient with us when this occurs. We apologize and appreciate your understanding.
Because well visits take more time in our schedule than sick visits, they must be scheduled separately. If your child is scheduled for a sick appointment, please do not ask us to perform a well check-up during the same visit, as we will not be able to do so.
We also ask that no more than two siblings be scheduled consecutively for well check-ups, as our appointment schedule will not allow for more. We will make exceptions for triplets.
Cancellations
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If you are unable to keep your appointment, please notify our office at least 24 hours in advance so that another patient can be given this time.
Late Arrivals / Walk-Ins
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When you are 15 minutes late for your child’s appointment, our front office staff will ask your doctor to help determine when best to see your child. You may be worked into the schedule with a wait, you may be given the next available appointment, or you may be asked to reschedule, especially if it is a well child visit. We are always trying our best to balance your needs with the needs of our other patients.
With this in mind, walk-in patients will also be asked to wait for the next available appointment to be seen. Siblings of patients with scheduled appointments will be considered as walk-ins. Of course, walk-ins will be worked in immediately in the case of a medical emergency.
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We are sensitive to the rising cost of medical care and attempt to keep our fees as low as possible while at the same time provide quality care to our patients. An itemized bill will be given to you for services rendered at the time of treatment.
For all managed care patients on plans which we are preferred providers, your co-payment and/or deductible amount is to be paid at the time of service. Our office will file your insurance for you. If after your insurance has paid and there is a co-insurance amount owed by you, payment is due within 30 days.
If you do not have insurance or are on a plan in which we do not participate, full payment is required at the time of your visit. We will supply the necessary information in duplicate for you to file your insurance claim. Please retain the second copy for your records, as we do not send a year-end statement. If a large bill is anticipated and financial arrangements need to be made, a payment program may be arranged with our Practice Administrator prior to your visit.
The parent/guardian or patient is responsible for payment of all fees. Please provide our office with your insurance card at the time of service. If you are not able to provide us with proof of coverage, full payment of your visit will be necessary at the time service is rendered. We will supply the necessary information for you to file your insurance claim, so you may be reimbursed. Please discuss any financial problems with us to avoid any misunderstandings or call our billing office at 770.785.4474.
For your convenience, we accept cash, personal checks, VISA, MasterCard, American Express, and Discover cards.
After-Hours Care
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After office hours, if you need advice for the care of your child or if you believe your child needs urgent care, please call our office number: 770.785.4490. Our answering service will take your message and a nurse from Children's Healthcare of Atlanta Nurse Advice Line will answer your call. Your call should be answered within an hour, and, if truly urgent, sooner.
The nurses from the Children’s Healthcare of Atlanta Advice Line are well trained and follow established protocols in answering your questions. They will be able to manage most of your child’s problems over the phone and will be able to provide advice in the same manner as during office hours. If they cannot answer your question or if they believe your child needs after-hours care, the physician on call will guide you to the facility that will be best able to care for your child’s problem with the most convenience for you.
For continuity of care, we request you follow this procedure. The next day, the physician on call reviews all calls answered by the Children’s Healthcare of Atlanta Advice Line if you reached them by calling our office number.
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